As a result of a meeting between President of the Students’ Association Jamie Rodney and Director of Washstation Katy Mitchell, Washstation agreed to make three major changes as a means of improving its quality of service and appeasing student complaints.
Earlier this month, The Saint reported that Mr Rodney was to meet with the director of student accommodation laundry contractor, Washstation.
The meeting was arranged after a wealth of complaints from hall residents arose concerning the quality of Washstation’s service. A motion was passed in October which allowed the Students’ Association to take action against the company.
After meeting with Ms Mitchell from Washstation, Mr Rodney reported earlier this week via the Students Associations’ Facebook page that several agreements to improve the service had been made.
The first of these changes will be to the company’s website, which they intend to overhaul based on student feedback. They have also agreed to introduce an app-based system for top ups which will allow students to make more precise payments.
Washstation have also agreed to hold public meetings in every hall of residence in St Andrews, where students can have a chance to give feedback, in an attempt to increase transparency and accountability.
In response to complaints about the high prices of Washstation’s laundry service, reportedly costing students close to £10 for every cycle, the company have attested to putting a portion of their profits into a fund that will provide free washes to students in financial hardship. Earlier in the month, The Saint reported that some students had even been looking into hiring external an external company to do their washing, which would allegedly cost a smaller price than Washstation’s service.
In a comment to The Saint regarding the proposed changes, Mr Rodney said, “The changes mean three things. One, that St Andrews students will no longer have to pay for laundry they aren’t buying due to an outdated top-up system. Two, that Washstation will have to make themselves accountable for the services they provide, and three, nobody living in halls will be forced to choose between eating and washing their clothes ever again.
“Obviously, this isn’t over by any means. We need to make sure Washstation deliver on their promises, and the high price of laundry is still a concern. But we’ve made the first real progress on something that’s been an issue in St Andrews since before I was a Fresher and I’m proud of that. Huge thanks to everyone, both staff and student, who made this possible.”